SmallBizGenius Analysis
Webeyecare receives generally positive reviews for its competitive pricing and fast shipping, making it a popular choice for contact lens purchases. However, some customers have reported issues with order accuracy and customer service responsiveness.
Category Breakdown
Scores based on analysis of 272 recent reviews
Pricing & Value
9.0/10Customers consistently praise Webeyecare for its competitive pricing, often citing significant savings compared to other retailers and eye care providers. Many reviewers specifically mention finding the best prices after comparing multiple websites, making it a primary reason for choosing Webeyecare.
42 reviews mention thisShipping & Delivery
8.5/10Fast shipping and prompt delivery are frequently highlighted as strengths. Many reviewers express satisfaction with receiving their orders within a week, and some even mention receiving them in just a few days.
38 reviews mention thisEase of Ordering
8.0/10The simple and straightforward ordering process is a recurring positive theme. Reviewers appreciate the ability to easily upload prescriptions and complete their purchases online.
30 reviews mention thisCustomer Service
5.5/10Customer service experiences are mixed, with some reviewers praising helpful and responsive representatives, while others report difficulties reaching support and resolving issues. Some reviewers had positive experiences with specific representatives, while others reported long wait times and unhelpful interactions.
20 reviews mention thisOrder Accuracy
4.0/10A notable number of reviewers report receiving incorrect orders, leading to frustration and delays. These errors often require customers to return the incorrect items and wait for replacements.
10 reviews mention thisPros & Cons
What Customers Love
"After checking around on prices, there was no comparison. I ordered and had my contacts within a couple of days."
"Easy to order and they arrived 3 days later. Great prices too, even with the 'transaction fee' :)"
"Ordering process was easy. Contacts were delivered within a few days and they cost $100 less than 1800contacts."
"Just uploaded a photo of my prescription and they did the rest."
"I contacted customer service & Mark was great to resolve my issue & was very helpful!! He was quick to respond & the customer service was fantastic."
Common Complaints
"I ordered my contacts 2 weeks ago and paid for expedited next day shipping. I still have no contacts, I’ve held for hours and no one picks up the call, I’ve tried chatting and get no response"
"Sent me the wrong contacts (customer service verified it was 100% their error)."
"I placed an order on August 12,2025. I even paid a little extra to get my order faster. I get an email today saying my order is backordered and my order can be shipped out on August 20,2025 but it is..."
"I initially chose them because their prices appeared to be the most affordable, but after unexpected additional charges, that was no longer the case."
"The only reason I didn't give a 5 star is that now that I ordered a years supply, they are offering me a discount through the rewards program, which is pretty much worthless since I just paid about $1000 for the year already and don't need more."
Common Questions About Webeyecare
Answers derived from customer review patterns
Is Webeyecare legit and trustworthy?
Based on the reviews, Webeyecare is generally considered a legitimate online retailer for contact lenses. Many customers report successfully ordering and receiving their contacts quickly and at competitive prices. However, there are some reports of order inaccuracies and customer service issues, so it's essential to be aware of these potential drawbacks. While the majority of customers have positive experiences, it's wise to double-check your order details and be prepared to follow up with customer service if necessary.
Based on 45 reviewsDoes Webeyecare have good customer service?
Customer service experiences with Webeyecare appear to be mixed. Some reviewers praise the helpfulness and responsiveness of specific customer service representatives, while others report difficulties reaching support and resolving issues. Common complaints include long wait times, lack of response, and challenges in correcting order errors. While some customers have had positive interactions, the inconsistent nature of customer service is a recurring concern.
Based on 20 reviewsIs Webeyecare worth it for small business?
For small business owners needing contact lenses for personal use, Webeyecare can be a worthwhile option due to its competitive pricing and generally fast shipping. The potential cost savings compared to traditional providers could be beneficial for budget-conscious business owners. However, the reported inconsistencies in customer service and order accuracy should be considered. If reliable and error-free service is paramount, exploring alternative options might be prudent.
Based on 15 reviewsWhat is Webeyecare's return policy like?
The provided reviews do not offer specific details about Webeyecare's formal return policy. However, some reviewers mention having to return incorrect orders, suggesting that returns are possible in cases of company error. It's advisable to check Webeyecare's website or contact their customer service directly for complete information on their return policy, including any time limits or conditions.
Based on 5 reviewsHow easy is it to upload my prescription to Webeyecare?
Reviewers consistently describe the prescription upload process as easy and straightforward. Customers can typically upload a photo or scan of their prescription during the online ordering process. This convenient feature eliminates the need to mail in or fax prescriptions, making it a user-friendly experience for most customers. The ability to quickly upload prescriptions contributes to the overall ease of ordering from Webeyecare.
Based on 15 reviews